FAQS

We use Momence for all account management, purchases and bookings. You will need to create an account and can do that here, you can also download the app and make all your bookings that way. 

If it is your first time please arrive 5 mins early to ensure you feel relaxed and a quick conversation can take place.

Firstly Welcome - You are welcome to join any class you wish but we do recommend starting in beginners as it will help give you a good understanding of the principles of pilates.  We have a few different class styles (check them out under “Classes” .)There are different progressions provided throughout the classes so you may be doing something different to the person next to you but the general tone of the class is as described. Of course you are also welcome to start with private sessions, perhaps you have injuries,  or just want some time to familiarise yourself with the equipment and structure of classes. You do you and we will meet you there.

Wear something that you feel comfortable in and allows your body to move. For men, you may feel more comfortable with tight bike pants under shorts.

Yes you will need socks, we recommend grip socks to keep you feeling secure on the equipment. You can purchase in the studio if needed.

If you have been attending pilates pre pregnancy and have been cleared by your doctor you are welcome to join any class up to 16 weeks. After 16 weeks, you are welcome to stay in classes if you are comfortable and we will offer alternatives as much as possible. You may also wish to join mums and bubs classes too as they are all pregnancy and post natal friendly.

Pending your injury you may need clearance from  your doctor/ therapist. You are welcome to join classes if you feel that you are able to participate in a group setting. The classes offer different progressions where applicable. If you have an injury that prevents or really restricts your movement capacity then perhaps a group class may not be suitable and a private session would be more appropriate. Please ask us if you are not sure.

Yes there is both a bathroom and changing facility available at the centre, it’s approx 20 meters from the studio. Ask us and we are happy to show you.

We have a 6 hour Cancellation Policy - please cancel your class prior to 6 hours if needed to ensure people on a waitlist can attend the class. If you cancel within 6 hours and you are on a weekly membership your class will be forfeited. If you are on the unlimited membership and you cancel your class within 6 hours you will incur a $10 fee. If you no show on any class you will incur a $10 fee. One waiver for fees is permitted per calender month. Please make all cancellations via the booking tool, we do not accept cancellations via texts or social media.

Please ensure you arrive prior to the class starting, we recommend 5 mins to ensure you belongings are away and you are ready. The doors will be locked after 5 minutes of the class commencing to ensure our attendees receive the class experience they deserve without disruptions. Please also ensure your mobile phone is on silent.

Refunds for change of mind, unused sessions, studio closures due to lockdowns, or external unforeseen circumstances outside of the business will not be granted. Unused sessions can not be transferred to other people and all members must have their own account and purchase their own sessions to align with safety and insurance purposes.

For all membership holds please advise via email with minimum 10 days notice. This is to ensure the hold is applied in advance of the scheduled weekly direct debit in the software. Minimum term is 1 week. A return date must be specified as open end holds are not permitted. No hold are permitted during contract period unless requested prior to contract commencing. All contract periods must be adhered to. Outside of the contract term please advise in writing for a cancellation request with 14 days notice. This is to ensure that the cancellation goes through on the software in advance. You are able to attend the studio during your cancellation period. For unforeseen circumstances such as severe injury preventing movement please provide a doctors certificate to terminate early. If you are moving outside of the area please provide documentation to terminate early.

Due to the safety being of upmost priority we do have age limits in the studio. 16 and above are permitted to attend classes. Our preference is to have adults attend with them to begin with so we can collaborate with the parent if needed. If you are brining your child for “Mini and Me” classes these classes are mat based therefore we will allow younger children to participate as long as they are accompanied by an adult. For parents bringing children we do not have a creche service however if your child is happy to sit with an iPad or a book and wait for you during a class that is permitted however do ask that the volume remains low to ensure the studio remains at it’s usual vibe.

In dealing with Pilates Realm you agree to; participate in an environment that is safe and respectful of all members and staff. We do not tolerate abusive language, behaviour or bullying of any kind. Every person has the right to feel welcome regardless of age, weight, experience, background, mental or physical conditions. We are a community encouraging growth, positivity, compassion and understanding without discrimination. At any point we feel that this is not being adhered to we will ask that you leave the studio, refund your session and cancel any membership.